Dxwin Privacy Policy — how we keep your information secure

Welcome to dxwin. We understand how sensitive your personal information is, and we treat it with the utmost care. This Privacy Policy explains in detail what information we collect when you use the dxwin platform, why we collect it, and how we keep it safe.

This privacy policy applies to the dxwin website (dxwin.co), mobile app, and all our services. By using the site, you are considered to have accepted this privacy policy.

Dxwin has always believed in transparency. This policy is written in plain, easy-to-understand language so every member can clearly see what we do — and don't do — with their information.

Dxwin collects information in several ways. Below is a detailed breakdown of exactly what types of information we collect:

Information Provided Directly

Information you provide directly when registering or managing your account:

Automatically Collected Data

Certain information is collected automatically while you use the site:

• IP Address & Location (country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• A log of which pages on the site you visited and when
• Betting & gaming activity history
• Login and logout times

Dxwin uses your information solely for specific, legitimate purposes. We never use your data without a valid reason. A full list of how we use your information is provided below:

• Account creation & management: Your information is used to keep your account active and your login secure.
• Identity Verification (KYC): To verify your age and identity, and to prevent money laundering.
• Payment processing: To process deposits and withdrawals securely.
• Customer Support: To assist you with any issues and provide support.
• Security Assurance: To prevent fraud and unauthorized account access.
• Legal Compliance: To meet regulatory authority requirements.
• Service improvement: To analyze your usage patterns and improve your gaming experience.
• Promotional Communications: To send you offers and bonus updates, where you have given your consent.

Dxwin does not generally share your personal data with third parties. However, limited sharing may occur in the following circumstances:

• Payment providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Agencies: With licensed verification agencies to complete the KYC process.
• Legal authorities: With government authorities in response to valid legal orders or investigations.
• Game providers: Only the minimum necessary information is shared with licensed game studios that operate games on our platform.

All third parties listed above operate under strict confidentiality agreements with dxwin and are not permitted to use or share your information for any other purpose.

Dxwin uses a multi-layered security system to keep your information safe. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-factor authentication (2FA): An additional OTP verification option is available when logging into your account.
• Firewall Protection: An advanced firewall system that blocks unauthorized access.
• Regular Security Audits: Regular security audits are conducted by external specialists.
• Data minimization: We only collect the information that is strictly necessary.
• Staff Training: All our staff receive regular training on privacy and data protection.

That said, no system on the internet is 100% foolproof. We strongly encourage you to use a strong password and never share your login credentials with anyone.

Dxwin uses cookies — small text files stored in your browser that help improve your experience on the site. We use the following types of cookies:

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

As a dxwin member, you have full control over your personal data. A detailed overview of all your rights is provided below:

Dxwin retains information only for as long as necessary to fulfil its intended purpose. The general policy is as follows:

• All account data is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure (as required by law).
• KYC documents may be retained for up to 7 years after account closure.
• Support conversation logs are retained for up to 2 years.
• Marketing preference data is deleted immediately upon unsubscription.

Dxwin is intended for users aged 18 and above only. We never knowingly collect personal information from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If we become aware that a minor's information has been collected inadvertently, we will immediately close that account and delete the data.

Dxwin may update this Privacy Policy from time to time. For any significant changes, we will notify you by email and display a clear notice on the site.

The date of each update will be noted at the top of this page. We recommend visiting this page regularly to stay up to date. Continued use of the site after any changes are made will be taken as your acceptance of the updated policy.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@dxwin.co
• Response Time: Usually within 48 hours
• Language: You can reach us in Bengali or English